The Key Elements of Making Your Supply Chain Ecosystem More Resilient

Global disruptions have caused supply chains to undergo extensive and unprecedented changes. Since the onset of the pandemic, Gartner’s research shows that only 21 percent of supply network leaders believe their process is highly resilient. In addition, McKinsey & Company found that the majority of companies that experienced issues through the COVID-19 crisis are now ramping up their use of modern digital tools, such as advanced analytics.

From shortages in both products and people, traditional business models are left to face the new challenges spurred on by the pandemic. To combat these issues, businesses must bring their strategies into the digital age where cutting-edge technology and tools are available to streamline operations, create heightened visibility and ignite execution speed.

Through digital advancements, companies have transparency into each link in their supply ecosystem and can minimize risks by analyzing data in real-time. Overall, the modern process allows organizations to gain a holistic view while monitoring each component in the chain. In fact, the modern network is shifting from a supply chain to a supply web of interconnected elements versus a single linear system.

Resilient modern logistics management serves as the driving force of business growth through end-to-end integration, clear visibility, and speed of execution.

Integration

Expanding partnerships is critical for businesses to improve their operations and maximize productivity. Businesses gain a competitive edge through intensified collaboration with suppliers and customers while addressing the disconnect, which is primarily attributed to ineffective or outdated technology. Leveraging partnerships with software solution providers is essential to acquiring up-to-date tools, from hybrid cloud applications to artificial intelligence (AI) solutions.

With a tech solution that supports a unified digital supply chain, businesses are set to scale and prepared with better resilience and agility tools to set them up for success in the face of disruptions. Improving integration will lower costs, reduce waste, improve customer experience, and provide a comprehensive view of the business to guide improvements and changes thoughtfully.

Visibility

To remain agile and predictive during network disruptions, businesses must maintain full visibility and move away from outdated legacy operations that do not provide end-to-end visibility. This has become a common top priority, as 70 percent of companies are focusing on improving logistics visibility, and 80 percent strive to be more agile, according to International Data Corporation’s 2020 Global Supply Chain Survey. With intelligence capabilities to assess what is happening in real-time, companies can respond quickly to findings. Achieving complete visibility requires a hyper-automated solution.

PartnerLinQ by Visionet offers a proprietary supply chain solution that allows complete transparency, error handling, automation, and analytics. With a modern day, fully visible digital connectivity solution, companies can reduce costs and streamline operations. When businesses remove the need to make manual transaction adjustments, they can rely on automation that brings ease and visibility to the entire ecosystem.

Speed

Speed of execution is crucial for business leaders to remain agile and adaptive to changing market conditions while upholding sustainable business practices. Investing in the appropriate technologies for a modern-day logistics strategy is key, but it’s vital to implement these updates fast enough to be prepared for disruptions. With supply network disruptions consistently occurring, businesses must make a rapid digital transformation through resilient tools and platforms to ensure efficiencies.

Cross-enterprise digitization is imperative as goods are continually moving along the chain faster than the information on them. From design to manufacturing, data must flow in real time to continue the overall flow of the supply ecosystem. With zero-latency visibility and integrated systems, companies can meet the speed of execution standards. Essentially, each aspect works together to create a successful process.

True digital transformation is necessary to cultivate fully integrated, visible, and quickly executed modern-day supply chains. With a number of disruptive challenges, it’s crucial that businesses rely on third-party, end-to-end cloud solutions to improve integration for long-term success. While the buzzwords of digitization and transformation are becoming commonplace in business logistics discussions, the uniting factor is time. Cracks in supply operations, outdated systems, and recovering from disruptions are all common challenges that cost businesses valuable time.

To discover the latest expertise and practical tips on how top organizations are achieving a more agile, seamlessly integrated system, please watch this insightful session on Building Your Supply Chain Network. 

https://www.youtube.com/watch?v=2rhrGf7oZEw 

Join Ahmed Raza, Vice President – Head of Product Engineering and Strategy of PartnerLinQ by Visionet, and featured speaker George Lawrie, Vice President and Principal Analyst of Forrester, to learn more about the dynamics of the modern-day network and the related challenges.

If you’re unable to attend the live webinar, follow this link to schedule a demonstration of how PartnerLinQ can help your organization achieve complete visibility.

Identifying and Mitigating Supply Chain Pain Points

Supply chain disruptions are inevitable. Eventually, a problem will arise that threatens to create costly delays and unhappy customers. Fortunately, it is possible to take steps to ensure goods move along even the most complex global supply chains without interruption. Gaining this ability to pre-mitigate issues before they arise requires identifying and constantly monitoring common supply chain pain points for any red flags.

Perfect order rate, a measurement of a company’s ability to fulfill orders on time and free of errors, is one important KPI to consider when measuring the viability of supply chain management. It accounts for variables such as when an order leaves the warehouse, whether it contains the correct quantity and quality of items, whether the customer receives it on time, and if there are any issues involving returns or payment. Although it’s simple math: subtract the failed orders from the perfect orders, but in reality, several factors can make measurement difficult. The customer may not provide feedback, so the company doesn’t learn about a failed order until after the customer files an official complaint or makes a return. Another common challenge is a lack of data sharing among supply chain partners, which hinders supply chain visibility.

Other KPIs to monitor include:

• Cash-to-cash time cycle measures the time between when the company pays its suppliers and when it receives money from its customers. It examines three key factors: days of inventory (DOI), days of payables (DOP), and days of receivables (DOR) to determine the amount of cash the company requires to fund its day-to-day business operations.
• Supply chain cycle time determines how long it will take for a supply chain to fulfill an order if it runs out of stock by measuring the total time to produce, package, and deliver the product. The shorter the time, the more agile, flexible, and resilient the supply chain becomes.
• Inventory turnover is based onhow many times the company sells its entire inventory within a specific period (e.g., per month, quarter, or year). The lower the number, the weaker the sales and revenue generation.

One of the most common factors that negatively affect these and other supply chain health KPIs is a lack of data that companies need to achieve complete real-time visibility over their entire supply chain. Consider the hypothetical example of a single shipment that must pass through more than 2000 interactions with suppliers and partners as it moves from source to final destination because a single blind spot can inevitably lead to unexpected disruptions. These can range from a supplier filing for bankruptcy or a dockworker strike to natural occurrences like weather-related events or, as the world learned the hard way, a global pandemic to geopolitical events.

Data empowers supply chain visibility. Without it, an organization cannot gather accurate insights into its global operations and be proactive in identifying and addressing problems before they turn into  severe disruptions. That’s why ARC Advisory Group predicts rising demand for technologies that enable companies to identify and respond quickly to supply chain issues and foster tighter collaboration with supply chain partners.

Businesses can utilize digital supply chain connectivity with solutions like PartnerLinQ by Visionet to gain full supply chain visibility. PartnerLinQ’s innovative capabilities, including intelligent automation, multi-channel integration, and real-time analytics seamlessly connect multi-tier supply chain networks and channels, marketplaces, and core systems worldwide to deliver unified connectivity. To learn more about how PartnerLinQ can help your organization achieve complete supply chain visibility, please visit our website.

Keeping a Check on the Growing Complexity of Your Supply Chain

The Coronavirus pandemic is not unique in its ability to severely disrupt the world’s supply chains. The time is now for chief supply chain officers (CSCOs) and supply chain executives to prepare for future events like trade disputes, cyberattacks, natural disasters, and global health emergencies. That begins with gaining full visibility over their supply chains, although that’s easier said than done given how complex supply chains have become.

The increasing complexity of supply chains is not a short-lived trend that will disappear once the world recovers from the pandemic. According to Gartner, supply chains have always been complex — with thousands of suppliers, partners, and products spanning a footprint that includes hundreds of sites and markets. Put simply, complexity keeps growing — supply chains add but rarely subtract it. 

Understanding the Future of Supply Chain

More than 50 percent of supply chain leaders Gartner surveyed expect complexity to increase over the next five years in most aspects of the operating model (e.g., equipment, projects changing design, business models, business partners), wreaking havoc on costs, risk, reliability, service level, customer satisfaction, and the ability to implement change. 

CSCOs face the constant threat of major supply chain disruptions as their companies adjust (or overhaul) their pre-pandemic business models and continue adding new suppliers, intermediaries, and sales channels to their B2B value chains. Achieving full supply chain visibility will enable them to proactively identify and mitigate potential disruptions.

Increasing visibility begins by improving communications among all transportation service and logistics providers (TSLs). For starters, transaction formats vary among partners and transactions; there is a wide array of variations across ocean freight, intermodal rail transportation, 3PL breakbulk operations, truckload and LTL carriers, warehouse operations, and ‘last mile.’ Truckload and LTL may appear similar, but they are far from aligned. Ocean, rail, and intermodal transportation are just as disparate, and there are huge differences between 3PL, 4PL, and direct-to-consumer (D2C), yet they often work together. However, since enterprise-level systems in these transportation service areas are just as specialized, collaboration on a common platform is untenable. 

TSLs who use multiple electronic data interchange (EDI) solutions are particularly vulnerable. Multiple EDI solutions mean more complications, more upgrades, and more interruptions. It also means spending less time concentrating on the tasks that are currently being performed and more time and resources on applications, cross-training, and “backup” planning in order to maintain consistent outcomes and increase productivity. The flow of event information across various partnerships becomes uneven and collaboration is challenging. The result is a tedious and seldom integrated partner-to-partner relationship that is too dependent on human intervention.

Perhaps nowhere is the impact of these issues more evident than on the rows of empty supermarket shelves. The baby formula shortage making news headlines is just the latest example of the many necessities like meat, eggs, dairy, and paper products that have been in short supply for more than two years. Constrained warehousing and severe driver/trucking shortages have manufacturers struggling to meet demand, which drives up costs, particularly for retailers who lack supply chain visibility and resiliency. 

Increased Visibility in Action

For example, a leading American baking company that has provided its signature line of flours to retailers, commercial bakeries, and food service companies, recognized the threat the pandemic represented to its vast network of farmers, millers, and distribution partners. It implemented PartnerLinQ to process transactions faster and more efficiently and gain the ability to identify, troubleshoot, and resolve any errors that could disrupt communications and operations.

PartnerLinQ by Visionet is a digital supply chain connectivity solution with a host of innovative capabilities that seamlessly connect multi-tier supply chain networks, channels, marketplaces, and core systems worldwide to deliver unified connectivity for the future. With capabilities for intelligent automation, multi-channel integration, and real-time analytics, PartnerLinQ is the epitome of Visionet’s mission to meet the essentiality of connectivity, visibility, transparency, and resilience in today’s supply chains worldwide.

Additionally, PartnerLinQ’s detailed reporting capabilities allow the company to track key performance indicator (KPI) metrics and other data and better understand transaction messages, message types, and performance volumes.

Today, the company can handle hundreds of thousands of transactions per day – nearly double the required capacity and is much better positioned to drive even greater efficiencies and adapt to the unexpected with cooperative technologies that provide real-time updates and actionable insights.

Further Insight into Future-Ready Solutions

Next month, CSCOs and supply chain executives from all over the world will convene in Orlando, Fla., for Gartner® Supply Chain Symposium/Xpo™ 2022 – the year’s largest event dedicated to helping supply chain leaders prepare for disruption, enable digital transformation and build sustainability as a competitive advantage. On Monday, June 6, Ahmed Raza, Vice President – Head of Product Engineering and Strategy at PartnerLinQ by Visionet, will lead a presentation on how to identify and understand growing supply chain challenges and outline effective and proven strategies that can help any business keep their growing supply chains in check while providing end-to-end visibility and complete control.

Attendees are invited to visit our booth (Booth # 109) and speak with our executive team about exciting new trends and solutions. In addition, we hope you’ll join us for a special 45-minute roundtable discussion on Tuesday, June 7 with Deepak Das, Senior Vice President – Digital Transformation at Visionet, on “Achieving Complete Visibility of a Supply Chain.”

Whether or not you plan to attend the Gartner event, you can follow this link to download our whitepaper, “Supply chain visibility: An imperative for transportation service providers” and contact us to schedule a demonstration of how PartnerLinQ can help your organization achieve full supply chain visibility.

How to Achieve Complete Visibility of Your Global Supply Chain

If you feel like your company faces an unending series of supply chain disruptions, you’re not alone. 68% of supply chain executives Gartner surveyed report that they have been constantly responding to high-impact disruptions over the last three years — and most of them did not have time to recover before the next disruptive event hit them.

Achieving end-to-end visibility over your company’s supply chain must be a top priority for 2022. Success requires gaining the ability to capture and analyze data in real-time to execute decisions more quickly and effectively.

Translation: stop running supply chain operations on legacy solutions, disparate siloed systems, and outdated business processes like updating spreadsheets. Ingesting real-time operational data from the supply chain ecosystem will significantly improve planning and decision-making processes and execution and make a company more agile and better able to adapt when the next inevitable disruption strikes.

“In 2022 and beyond, chief supply chain officers (CSCOs) must update their vision to account for ongoing and unimagined disruption to global networks, operating models, and stakeholder demands,” says Simon Bailey, senior director analyst at Gartner. “Some of these disruptions are externally driven — such as material shortages, climate-driven disruption, or labor scarcity. Others are driven by the organization’s own digital transformation plans.”

The story of how a $110 million company and secure storage industry leader succeeded in achieving this level of visibility over its complex global supply chain can serve as a lesson to any company striving to improve supply chain resiliency.

The company manufactures a wide range of products from small, portable security cases to large fire and waterproof safes under various brands. A comprehensive analysis of its supply chain revealed that it needed deeper and more automated integration with its trading partners and end-to-end transaction visibility.

Despite operating in a modern Microsoft Dynamics 365 environment, their supply chain solution was not fully integrated with the enterprise resource planning (ERP) system or with the growing direct-to-consumer delivery business, which had grown significantly since the onset of the coronavirus pandemic. This forced reliance on several manual processes for collecting and analyzing data, such as orders, invoices, and advanced ship notices (ASNs). The entire direct-to-consumer business lacked visibility, and the electronic data interchange (EDI) solution could not facilitate real-time data sharing. There was no real-time visibility, control, error handling, automation, or analytical capacity.

The company decided to implement PartnerLinQ by Visionet, a digital supply chain connectivity solution with innovative capabilities, including intelligent automation, multi-channel integration, and real-time analytics that seamlessly connect multi-tier supply chain networks and channels, marketplaces, and core systems worldwide to deliver unified connectivity.

A critical factor in selecting PartnerLinQ was that it delivers a proprietary supply chain app ecosystem with EDI, B2B, and API management solution for Dynamics 365 that address the need for visibility, control, error handling, automation, and analytics. The PartnerLinQ platform was able to provide the hyper-automation that the company required, beginning with the direct integration of purchase orders into Dynamics 365. This integration was followed by the implementation of an internet draft security standard (or AS2), which was designed to enable business transactions to move securely over the internet and enable the quick transmission of process data.

PartnerLinQ helped the company achieve complete visibility over its supply chain, significantly reducing costs and streamlining its operations by automating processes, enabling business rules, and the rapid transmission of order-to-cash transaction processing through API and EDI.  PartnerLinQ’s innovative, process-centric approach to automation eliminated the need to make transaction adjustments manually. Tracking document counts, invoices, audits, and overall document lifecycles, became much easier and more visible than ever before. To learn more, follow this link to download the complete case study.

Overcoming the many current and emerging supply chain challenges companies worldwide now face will be top of mind for the hundreds of supply chain executives who will gather in Orlando, Fla., June 6-8 for Gartner® Supply Chain Symposium/Xpo™ 2022 – the year’s largest event dedicated to helping supply chain executives mitigate risk and navigate uncertainty in an increasingly dynamic and challenging environment.

We will be among these industry leaders attending this important event. We’re excited to meet with you in person at our booth (Booth #109) to brief you on how our exciting new solutions can help you improve supply chain resilience and overcome any future disruptions.

Additionally, two of our senior executives will lead interactive educational sessions during the Gartner event:

• Monday, June 6: Ahmed Raza, Vice President – Head of Product Engineering and Strategy at PartnerLinQ by Visionet, will deliver a presentation on identifying and understanding growing supply chain challenges and outline strategies for overcoming them.
• Tuesday, June 7: Deepak Das, Senior Vice President – Digital Transformation at Visionet, will lead a special 45-minute roundtable discussion on “Achieving Complete Visibility of a Supply Chain.”

If you do not plan to make the trip to Orlando, follow this link to schedule a demonstration of how PartnerLinQ can help your organization achieve complete supply chain visibility on a day and time that works best for you.

A new world is unfolding in the global supply chain universe. What was thought to be the time for the recovery of the supply chains continues to pose new challenges. With sanctions against Russia, the invasion of Ukraine, followed by the US-China trade war in 2018, the COVID-19 pandemic, and natural disasters, supply chain management has always remained volatile.

Corporations are focusing on developing technological sovereignty. More plants are being developed, in several locations, and by outsourcing parts and materials from a wider range of suppliers, the global supply chains are beginning to resemble supply webs. According to Nathan Resnik, President and Co-Founder of Sourcify, this evolution from supply chains to supply webs is referred to as “multiple sourcing.” In addition, Gartner also adds to the situation, in a survey of supply chiefs, stating that

30% of respondents shifted their focus from a global to a regionally based supply chain model.

(Source: Gartner, 2021)

This shift from global to regional supply chain models underway could lead to the migration of jobs, demand surges, and production worth hundreds of billions of dollars over the next decades. In such a context, companies are turning to comprehensive efforts to strengthen their supply chains for future challenges.

How to get started?

Such objectives require huge transformative efforts in data transparency, AI technologies, the cloud, automated data-driven decision-making, headless commerce, and multi-sourcing service integrations. All that is necessary to break through the barriers and develop a robust supply chain.

Embrace digital ecosystems:

As a one-size-fits-all strategy is no longer viable, the supply chain industry requires major investments in modernized supply chain management technologies. One of the optimal solutions is to bring multiple channels under a single roof. This will empower businesses with a digital ecosystem, that negates data silos while promoting supply chain transparency. When all partners are connected, this ensures more checkpoints, faster response times, and process efficiency, enabling a better understanding of the market demand.

Henkel, a Germany-based consumer goods firm, was able to leverage this strategy by integrating various channels into one. The firm leveraged a cloud platform that enabled them to make real-time assessments and supply tracking. After connecting 33 of their factories across the globe, they were able to get real-time insights into inventory levels, vehicle logistics, and consumer preferences.

Invest in data transparency:

Consistent, predictive, and actionable analytics are at the heart of end-to-end supply chain visibility. Supply chain companies can challenge the industry disruptions by combining MPS, ERP, SRM, and supplier data. This will empower them with real-time access to information across all platforms for better evaluations and informed decisions across the value chain.

Strengthen your synchronization capabilities:

Data synchronization enforces supply chain transparency, so both go hand-in-hand. When digitally synchronized, supply chain companies can strengthen their ability to estimate risks and optimize inventories while meeting customer demands without waste. Such transformative efforts can not only help you proactively identify vulnerabilities but also lower redundancy, generate faster lead times, enhance communication, and give a crystal-clear picture of your entire sourcing system.

Save time with automated, data-driven decision making:

Traditional supply chains with manual processes, inventory surplus, and no visibility are limited to meeting the upcoming market demands. Constraints in daily performance monitoring and production, as well as the traditional consensus forecasting approach, take companies four to five weeks’ worth of time to reach a demand-planning consensus, by which time the data gets redundant.

A better solution to eliminate such process inefficiencies and save your company a week’s worth of time is to unite all data into a single system. Garnering and updating data points from all partners within the network will empower your team to proactively recognize trends, flag threats, and help trigger preventive measures, all while saving time since the decisions are taken on real-time occurrences.

As a result, automation frees up time for managers to focus on more profitable operations, like negotiating better rates and expanding their firm.

Explore multi-sourcing service integrations

The changing global supply chain dynamics, following rising labor costs, pandemic-induced shutdowns, and surcharges in the US-China conflicts, are some of the reasons why supply chain companies must not rely on a single vendor. However, opting for a multi-sourcing supply chain strategy empowers businesses to source products across geographical boundaries, and thanks to digitization, communication with the suppliers ensures transparency and supplier portfolio balance.

This opens doors to diversification and can help companies lower the risks of supply chain disruptions, reduce prices, and safeguard against market volatility. This approach is further validated by Gartner, stating, “It’s important to build a model that reduces reliance on single-sourcing locations wherever possible. This strategy protects supply chains from future sourcing shocks caused by unforeseen disruptions.”

Deliver personalized user interactions

Integrated supply chains and visibility throughout your supply chain management is not enough to tackle the disruptive supply chain industry. Increasing customer interactions is also an essential element that is needed and requires businesses to create unique and flexible customer experiences.

Such solutions can be implemented by creative services like Headless Commerce, backed by PartnerLinQ. A scalable solution that leverages API-driven integrations and enables personalized user interactions, increasing the speed of value delivery to customers across the value chain — Meeting your business where it needs business functionality.

Realize the true disruptive supply chain solutions with the right partner.

Turning industry challenges into opportunities is the key to success for any business. This is where turning to a reliable supply chain management ecosystem partner such as PartnerLinQ comes in. While “BIG VAN” will glorify their network, the truth is that it’s all about your network and your trading partner ecosystem. 

How smoothly you onboard trading partners translates into how resilient your trading partner ecosystem is.

PartnerLinQ’s cloud-native platform ensures a smooth transition for you, working exceedingly well with custom ERP integrations while our Common Processing Workflow reduces the friction to support smooth partner onboarding. Also, easy trading partner onboarding can facilitate you turning to the new trading partners and making up for the inventory gap.

Our end-to-end supply chain visibility comes at no additional cost, whereas ‘Black Box’ EDI solutions are typically time-efficient, helping your team to spend more time on other industry dimensions. Also, with built-in analytics and a home screen monitor, we help supply chain companies proactively determine inventory shortages before they occur. Additionally, we offer Transaction and Error Analytics, a well-defined set of business rules that reduce friction, and built-in alerting, which is configurable to any supply chain condition you want to know more about.

Bottom Line

A trailblazer in digitized supply chain solutions, PartnerLinQ leverages multi-channel integrations to deliver customers and partners with enhanced experiences, helping them realize the above goals and reimagine their connected commerce. Get in touch with one of our experts to learn how to achieve digitization and transparency across your supply chain.

The COVID-19 pandemic exposed the instability of global supply chains which resulted in crisis across industries. Supply chains everywhere are still facing pressures in changing consumer demand. Consumption patterns have shifted as well – leading to higher shipping volumes and freight costs.

Today, it is important that organizations understand the factors that get in the way of supply chain recovery. They can then take the right measures to ensure not only the survival but also the success of their business.

What Hinders Supply Chain Recovery?

Supply chain recovery is a fundamental aspect of supply chain resilience and disaster management. According to a study published in the engineering management review, supply chains usually take longer to overcome more demanding challenges such as pandemics. This makes identifying challenges vital so that organizations can plan and create apt and effective strategies to carry on with their business.

One such challenge has been longstanding bottlenecks in supply chains. They have not only raised costs but also shortages in labor. As of December 2021, theUS Bureau of Labor estimated that there were only 11 million job openings in the country. The drastic decrease in job openings has slowed down overall growth and contributed to inflation, which at one point, sat at a 29-year high.

Due to such high inflation, most companies are passing the costs along, damaging supply chains even more due to rising input costs. A survey of 52 items, including forest products, agricultural products, energy, metals, and more, has shown how this impact is far wider than commonly believed. The survey showed that the average input increase has been 95% when compared to pre-pandemic levels.

There’s Light at the End of the Tunnel

By most estimates, this disruption is likely to persist throughout 2022 at the very least, with 2023 touted as a more likely possibility by some business leaders. This situation may be somewhat normalized in the long run. To understand the state of change that global businesses are going through, it is important to consider real-life examples to see how global enterprises are reacting to the crisis.

For General Electric Co., issues in its supply chains were present across all its business units. However, its healthcare unit especially faced more problems than any other part of its business. As a result, GE drove up its expenses for transportation and raw materials which, in turn, affected its onshore wind business. This is why the company raised prices and tried to suppress costs while looking for new suppliers, sourcing alternative parts, and redesigning product configurations. Such a period of transition saw GE’s Q4 2021 revenue take a hit.

According to S&P Global, however, many non-financial corporations worldwide have found it easy to absorb or cancel out cost inflation. They have been able to do so via demand shifts and offsets, hedging, product mix adjustments, cost pass-throughs, positive operational gearing, and a low rate of pay growth. But they still expect profit margin pressure to rise in 2022.

The Answer

One study has recommended a framework for supply chain management and operations during the pandemic across six distinct perspectives— digitalization, preparedness, adaptation, recovery, causality, and sustainability.

In the middle of present uncertainty, such a wide outlook can help organizations recover from supply chain issues quickly and efficiently. Today, solutions need to account for evolving requirements of enterprises, concerning supply chain integrations and all-around visibility. Only then can a solution help them overcome this situation with ease.

Explore PartnerLinQ:

A Supply chain visibility app ecosystem, with Native Applications that offer rapid interoperability and next-generation monitoring.

Some of the native apps in the PartnerLinQ app ecosystem include:

1. Order to Cash
2. Procure to Pay
3. Ecommerce Order Management
4. Return Verification & Management
5. Intelligent Invoice Matching
6. Web EDI
7. Cross Dock, DTC & Drop Shipments
8. Freight Integrations
   
    

Step into the next frontier of supply chain resilience. Contact us for a demo today!

Exploring PartnerLinQ’s Extensible Platform with Native Applications

The post disruption New Normal brings with it valuable lessons as we begin the new year. The importance of flexibility, visibility, velocity, and resilience are among those lessons and while many faced a fluid and unexpected path, most did emerge with a clearer understanding of what to expect over the next few years and how to overcome obstacles.

At PartnerLinQ we believe that resilience is a key to continued success in the New Normal. Flexibility, visibility, and velocity are the pieces that combine to build that resilience.

Before the disruptions of the last few years, flexibility, visibility, and velocity in supply chain was treated as optional, often provided by way of ‘add-on’ or ‘value- add’ services which is not quite good enough anymore.

Today’s emergent iPaaS and SaaS solutions are designed to meet evolving integration needs by providing API connections and transformations in easy to consume, point and click modules that connect one system to another in a SaaS environment. In short, this enables interoperability between systems quickly.

PartnerLinQ is not unlike many of the iPaaS, Cloud, and SaaS solutions built for the cloud and ease of use; but it is the Native Apps built to provide the key supply chain context to these integrations that takes this to the next level where the solution not only connects to your supply chain but also provides the visibility and velocity of implementation required to ensure that your supply chain is resilient as well.

PartnerLinQ’s App Extensible Platform

While many of our competitors1 continue to sell the “competitive advantage” of value-added networks, the concept of the network has shifted significantly. With PartnerLinQ, YOU own your network.

PartnerLinQ’s App extensible platform helps you connect with your supply chain quickly and easily, which translates into a significantly better ROI and a real competitive advantage.2

PartnerLinQ’s apps can be added to your PartnerLinQ subscription by a simple click of a button delivering instant value to your existing connection.

Here are some of the key Business Process Apps that are available:

Business Process Apps

• Order to Cash
• Procure to Pay
• E-commerce Order Management
• Cross-Dock, Direct to Consumer and Drop Shipments
• Return Verification & Management
• Freight Integration & Shipment Status Messaging
• Returns Management

Order to Cash

The Order to Cash App provides visibility into the Order to Cash process for both B2B and D2C business. This app gives you real time insights into your business in terms of value delivered and bottlenecks, allowing you to optimize the experience for your customers.

Procure to Pay

Procure to Pay works the same way through the PartnerLinQ Platform App, integrating your system and ensuring that your business, systems, and team are resilient, and now have a digitized, automated procure-to-pay process. Installed, configured, and activated within minutes by our team or yours, your team can easily manage buys, approvals, payments, suppliers and supply chain visibility and compliance on a global scale and in real time.

We’ve made processing inbound invoices simple with prebuilt integrations to more than 70 ERP, TMS, WMS systems. Robotic Process Automation also ensures that your team can convert your manual invoice processes into electronic transactions at the “Speed of Business.”

E-commerce – Order Management

PartnerLinQ’s extensible platform with native applications E-commerce – Order Management app unlocks real-time interactive shopping experiences by allowing seamless visibility to your products and inventory to boost online sales and increase customer engagement. Run your eCommerce business from the desktop, delivered your way, according to your schedule, providing flexibility, visibility, and velocity in a nimble, scalable platform

Cross-Dock, Direct to Consumer and Drop Shipments

Drop Shipment through the PartnerLinQ Platform App provides a seamless experience for Cross-Dock, Direct to Consumer and/or drop-ship environments.

The PartnerLinQ Drop Shipment App provides for the ability to onboard and connect with your drop ship partners and work with their catalogs in a seamless way, providing express distribution and or delivery requirements for your location and for your partners. The app includes detailed specifications for electronics, food service, and drug supply chains with precise traceability requirements without the need for yet another project.

Freight Integration & Shipment Status Messaging

The PartnerLinQ App makes freight integration effortless by connecting with the Top TL, LTL, Intermodal, logistics and Third-Party operators through the Platform. Tenders and responses are the lifeblood of the supply chain. Ensuring the right goods reach the right place at the right time is critical to supply chains in the New Normal. When it comes to deep freight integration, PartnerLinQ is ready and connects with more than 1,000 Land, Sea, and Air freight operators, handlers, and carriers, all available through our extensible platform with native applications.

Instant Ocean makes Land, Sea, and Air Visibility possible, and PartnerLinQ makes it happen. Your Port – Your Container, Trans-Atlantic, Trans-Pacific and everywhere in between. Our support team will be there, if needed, to ensure that 100% of your freight shipments are tracked from your ERP to destination with shipment status updates by way of email messages or infinitely scalable reporting.

Return Verification & Management

Returns Management, a feature often overlooked by our competitors, is also available. The PartnerLinQ Platform App provides a seamless experience for managing any type of returns including the Returns ASN for the cosmetics industry (RASN).

Drug supply chains are also enabled through the PartnerLinQ App whether you are ready to leverage EPCIS or not, and the GS1 Verification Messaging Standard is available from within PartnerLinQ.

Returns can be configured for delivery to your warehouse or a third party and, if needed, verification or validation is available to PartnerLinQ subscribers in just a few clicks.

[1] Are Value-Added Networks the Way to go for B2B Communication?

[2] Value-added networks provide competitive advantage

What’s new this holiday season?

While the Thanksgiving holiday has passed and we remain grateful for another wonderful year, we were treated to a visit from the technology elves on our return. The elves mentioned that they were hard at work finalizing the new release of PartnerLinQ as the holidays approach and were stopping by in order to demonstrate some its advanced features.

The Platform

The platform has been given an upgrade and the dashboard is sleek, smooth and faster than ever before. an ever before.

Recent Activities, located in the center, ensures PartnerLinQ customers remain proactively informed of the latest activities.

Recently Assigned Customers are just to the left, ensuring PartnerLinQ customers actively engaged in onboarding have a front row seat. It’s here that PartnerLinQ customers can visually ascertain the status of any onboarding customer at any point in the onboarding process.

Systems and Tasks alerts are on the right, and subscriptions can be toggled on and off by the user at any time.

Further down and always visible is a Support button that helpfully opens the support window.

With one-click you can search the support FAQ and access email and telephone support. The platform features Google-like search functionality at the top of the page, ensuring that anything a PartnerLinQ customer is looking for is one click away.

We make it easy. We keep it simple. And it is all in one place.

The Evolution

This holiday season, we are reminded that the evolution of PartnerLinQ has been a special process.  From the very beginning, our commitment to “making it easy and keeping it simple and putting everything in one place” has been an inspiration to not only our team and the technology elves, it has also inspired prospects to become customers and strangers to become friends. Now, having been on this path for a few years, the next few years are looking even more promising.

The Extensible Platform

Putting everything in one place is a core tenet of the PartnerLinQ extensible platform. Everything is accessible, from a selection of widgets that can be added to the user’s home screen to a selection of APIs and tools that can be added to your PartnerLinQ subscription. Speaking with some of our customers recently, the reaction to the new extensible platform has been, “I can’t wait for Christmas!”

The Upgrade

The upgrade to the new PartnerLinQ Platform, like everything else we do, is included with the platform. We’re all about making it easy and while the Azure-hosted subscription model has been available for some time, some self-hosted and licensed PartnerLinQ instances remain. PartnerLinQ customers keeping it simple today on the self-hosted and licensed PartnerLinQ instances will benefit from the ways we are making it easier tomorrow.

The Apps

We think of the apps as the best presents under the tree this year. Instant Ocean and Scan2EDI are the first of many PartnerLinQ solutions moving to the PartnerLinQ “in-app” subscription model. Available exclusively to PartnerLinQ customers, PartnerLinQ apps connect subscribers with Visionet IP products, factories, distributors, 3PL service providers, payment gateways, and more.

Instant Ocean is the newest PartnerLinQ IP and brings real value to PartnerLinQ customers who are also ocean freight participants. Instant Ocean is an “in-app” subscription to complete container visibility delivered to the user dashboard. Imagine integrated, automated, and reliable ocean status at your fingertips. Instant Ocean container updates can be delivered to the PartnerLinQ dashboard or directly to the enterprise. Instant Ocean even makes use of business rules and alerting so you can have it your way. Your port, your container, Trans-Atlantic, Trans-Pacific, and everywhere in between. Instant Ocean removes human intervention from your ocean-going freight and delivers real business insight.

Scan2EDI assembles the best modern technologies in one easy-to-use solution reaching well beyond that of ordinary optical character recognition (OCR). Beginning with OCR, PartnerLinQ makes use of robotic process automation (RPA) for data retrieval and data extraction, OCR for transformation, indexing, and image storage, and document management software in our intuitive PartnerLinQ platform interface.

PartnerLinQ’s business process outsourcing ensures that any transaction not immediately recognized receives an initial review and response so that PartnerLinQ customers have the option to add transactions, integrations, vendors, and customers mid-flow. This can happen because mapping and error handling are fully automated, the function includes business rules that fit our client’s business expectations, and with built-in alerts, no transactions are ever overlooked or missed. Artificial intelligence ensures transactions are sorted, tagging, and routed through processing and should an unexpected transaction be encountered, automated error handling takes care of the alerting your business team.

Application integration is what PartnerLinQ’s Scan2EDI was designed for and with our enterprise integration framework, Scan2EDI transactions land as expected in the enterprise whether they’re purchase orders (POs), advanced ship notices (ASNs), invoices, shipping documents, or any of the 500-plus available transactions that Scan2EDI was designed to handle out of the box.

Happy Holidays!

Whatever holidays you celebrate, we think that PartnerLinQ’s evolution is a reason for good cheer. With better visibility and flexibility, we’re adding even more resilience to your supply chain, and in these uncertain times as we sort out the “new normal,” resilience is the key to success.

So, enjoy the time off from work, spend time doing the things you love, and we’ll see you in the new year with a new evolution of the PartnerLinQ solution that will keep you singing “Happy Holidays” well into the new year. Talk with our experts to learn more.

By Thomas A Smith Senior EDI Implementation Strategy Consultant  

On a warm morning in Jackson Hole, Wyoming, at a symposium in 2005 the Chief Economist and Director of Research at the International Monetary Fund (IMF) made the following statement…

“While the techniques and instruments to absorb fluctuations have improved, there is uncertainty about how they will perform in a serious downturn.”

The speaker was Ragham Rajan and while he was widely ridiculed at the time, his speech would prove to be prophetic. The 2007-08 financial crisis to follow occurred because market changes and advancements were concentrating risk despite appearing to diversify risk.

The Great Disruption

The world is witnessing an unprecedented level of disruption beginning with COVID-19, followed by supply chain issues, and a growing disruption within the labor market. The Bureau of Labor Statistics reported the flight of workers from the hospitality industry in September, with a reported 863,000 leaving their positions, fully 6.6% of the hospitality workforce. Across the world we see acute shortages for commodities, including computer chips, furniture, and mobile devices among them. Fortunately, there are no nationwide shortages of food. Although in some cases we might have certain foods with low inventory, food production and manufacturing are widely dispersed in North America. Global Industrialization is suffering, and many manufacturers in the US are reporting a wait of more than 90 days to procure materials and assemble parts to make their products.

The Disruption Today

Beyond the supply chain shortages and bottlenecks there are multiple causes for disruption. The emerging cause can be attributed to a shortage of labor, especially truck drivers, which has stalled production operations across plants, distribution points, and delivery centers. Despite rising unemployment, the gap between labor and unfilled positions is increasing.

With global production chains divided into specialized links over many decades, different industries have become inextricably connected over a period of time. Supply shocks have spread across unlikely industries, such as automobiles and semiconductors, or food and fertilizer.

Perhaps an even more visible cause for disruption lies in oversea shipping. The port crisis in the US has received global attention over the last year due to the immense buildup of ships and the never-ending influx of cargo. What supply chain professionals initially viewed as temporary is now threatening to change global shipping infrastructures from the size of ships to business practices, which relied on speed rather than on efficiency, availability, or visibility. Container ships are now circling ports and remaining at sea for longer periods increasing costs. Sea containers cost more to ship, resulting in exorbitant prices, and the accumulation of goods at shipyards, rail yards and warehouses, a direct result of the aforementioned labor shortage, dominated by a shortage of truck drivers.

Supply Chain News

Attending a supply chain conference last week for the first time in more than 18 months, I had an opportunity to listen to several speakers. One by one each delivered his or her view of what happens next, after the great disruption.

One speaker stated simply, “Supply chain is sexy again” and that caught my attention, for starters, I would agree. Having been largely automated and then ignored, the supply chain is again making news and having work in the supply chain for many years, there is more than a passing interest from John Q. Public on Supply chain matters. The speaker went on to talk about a financial newspaper with wide distribution. The paper, the speaker continued, published a mere handful of supply chain articles each month while in recent months, that handful had exploded to several articles every day. The articles, looking more critically now, are well beyond a single new outlet and appear to have a wide array of supply chain perspectives. Reflections of the articles range in impact from the DOW to the NASDAQ and from Retail to CPG and from staples to emerging technologies and in the virtual world these articles are boundless, including this one, which brings us to the following observation.

Stress Testing the Supply Chain

The string of supply chain disruption following the pandemic has resulted in the biggest stress test for supply chain leaders the world over, retail executives in North America anticipate issues to last beyond 2022. What appeared at first to be temporary has now turned into a series of long-lasting setbacks, some perhaps resulting in a permanent state of disruption in some industries. Considering the nearly two years since the onset, when and how these disruptions will end remain a matter of conjecture. The answers are not to be found, not in anyone’s tea leaves, not yet.

The Future of Supply Chain

In order to future-proof, supply chain leaders are facing factors of change that have not been previously considered or discussed, solutions from worker migration to flexible labor practices and the movement of sourcing to new sourcing centers in emerging markets or those which can be more closely controlled or deliver an environmentally neutral position. The solution is in resolving multiple issues in the supply chain as it did way back when plastic hangers seemingly changed to black overnight.

The Solution Approach

Renewing the approach to transparency and visibility across the supply chain is critical in light of the uncertain future in this period of the Great Disruption, now clearly extended, with no end in sight. Increased transparency can better prepare stakeholders to deal with changing regulatory, environmental or compliance requirements while solving supply chain dilemmas. Visibility, through better partner communication, is becoming increasingly important to supply chain leaders that I spoke with at the conference. The importance of end-to-end communication with suppliers and partners across the trading network from their perspective cannot be overstated. Through the right technology, organizations can ensure that the appropriate information is collected, stored, and disseminated, and when partners are onboarded quickly to meet these unexpected scenarios, the results are a positive impact on business and on other concerns.

Supply Chain Advantage

The PartnerLinQ advantage is its hybrid cloud architecture and easy partner onboarding, PartnerLinQ delivers a smarter B2B/B2C Integration platform with automated End-to-End Workflows and includes business rules for omnichannel integration.

PartnerLinQ’s unique approach to supply chain can help your organization communicate with your partners rapidly, ensuring end-to-end digital connectivity across all functional areas and through a centralized visibility platform.

PartnerLinQ zeroes in on issues, tracks them, and provides detailed analysis of all of your partners, including all of their inbound and outbound transactions and can generate alerts for specific partner events, delivering the insight your users need to address supply chain issues immediately.

Scan2EDI converts your manual process into electronic transactions using robotic process automation, optical character recognition, document management software, business process outsourcing, and artificial intelligence. Scan2EDI offers application integration advantages including PartnerLinQ’s ERP Integration Framework.

Instant Ocean Visibility provides container status at your fingertips. Integrated, automated, and reliable, your port – your container, Instant Ocean Visibility removes human intervention from container tracking, eliminates endless web searches, eliminates phone calls & email and eliminates voice messages and call backs.

Take control of your supply chain in the present and forge a new one for the future with PartnerLinQ. Talk with our experts to learn more.

By Kevin Balentine, PartnerLinQ

Building a New Resilient Supply Chain

The global marketplace today can perhaps be described as volatile. Prices are on the rise, shortages are popping up unexpectedly and in unexpected places.  Many major retail grocers are expecting center store sales to increases, an indication of things to come.

While supply chains have become more extensive and interconnected, they have also shown unprecedented instability in the face of disruption. In the wake of COVID-19, the fragile stability of lean supply chains found difficulty in recovering quickly in the face of disruption.  What has emerged is a succession of supply side ripples across multiple industries. The ripples collide until at last they reach the end of the line and, similar to the domino effect, as one chain ends another begins in sequence.  Many of the assumptions upon which the lean manufacturing model was created, were undone by market and environment variables that emerged during the onset of the COVID disruption.

Organizations are beginning to accept a pretense of recovery amid a truly formidable challenge of accelerated customer demand and labor shortages, and while research indicates that retail sales can grow by as much as 10.5% to 13.5% to generate more than USD 4.4 trillion in this year, there are concerns. Having undergone unprecedented and unwelcome change throughout the past year, suppliers require stability and flexibility to tackle the surging demand. Resisting instability forms the key priority for retail suppliers, which brings focus to resilience.

21% That’s the number of respondents in a recent Gartner survey who affirmed that they have a resilient network at present. Giving context to the figure, resilience implies elevated visibility, persistent velocity in moving product from source to destination while avoiding supply chain constraints. In this current moment of volatility in the market, it is imperative for retail suppliers and retail enterprises to increase their supply chain resilience.

Becoming more resilient is no longer a luxury for supply chain leaders. The long-standing tradition of lean manufacturing and its entrenched philosophy will be the challenge to overcome. Supply chains need to be efficient as well as resilient, and practices such as redundant supply chain operations, alternative factories, and ample safety stock need to be developed in parallel with productivity and performance improvements.  Supply chains also need to maintain compliance substituting lesser performing partners for those more suited following the COVID disruption. The widespread disruptions affected supply chain monitoring and audit and while enforcement may have been relaxed, performance improvements can only be brought about by effective monitoring and accounting. In order to holistically build a resilient supply chain network, retail suppliers need specific data elements to be incorporated into their supply chain and a robust solution methodology which combines five important elements is key.

Connectivity

A surefire approach to building supply chain resilience in retail is ensuring anytime, anyone, anywhere communication, systems need to be ‘access anywhere’ supportive of SSO (Single Sign on) and active directory. Manual partner-to-partner communication requires a lot of paperwork and must be reduced in light of staffing shortages.  Manual communication methodologies lead to errors and errors mean more human intervention. Automatic and secure document flows compatible with multiple enterprise level system and capable of a variety of data interchange formats and in real time delivers resilience.

Flexibility

A significant aspect of resilience is ironing out friction within the network. A resilient supply chain must be flexible and able to fix critical issues with the least amount of effort.  ‘Fix-on-the-fly’ functionality reducing human interaction increases flexibility. An efficient business rule manager is key to incorporate such flexibility. Reusable business rules ensure seamless partner onboarding and transaction integration.  Reusable sets of business rules allow for the conservation of scarce technical resources and ease of use.  The addition of reusable rules to rule sets to overcome existing issues, and proactive alerting based on business rules means time to make a correction where and when necessary. Change, through a business rules engine can be automated and in real time. Audit functions mean changes can be rolled out, and rolled back if that become necessary.

Adaptability

Perhaps the greatest lesson that the past year has taught suppliers in retail has been the importance of adaptation. The transition to digital and the prominence of ecommerce platforms has been well documented in the retail industry. An omnichannel strategy covers all potential channels for distribution and sales. An omnichannel strategy makes sense amid market disruptions such as we’ve seen this past year and a half.  An omnichannel strategy means demand can be met with convenience and speed. While a stand-alone omnichannel strategy as a solution is one way to meet demand, leveraging a common process workflow to bring transactions in or out of the enterprise the same way every time means an increased ability to create multiple trading relationships and do so quickly. By eliminating the need for additional support or maintenance, a common process workflow takes partner on boarding to a new level while increasing the utility of business rules reduces the dependencies on map and mapping activities. Combining centralized B2B communication with such a workflow results in a highly independent system in which transactions and business processes are handled automatically, accounting for connection changes, partner onboarding, acquisitions, mergers and complete enterprise migration without adding disruption.

Accountability

With much of the COVID disruption behind, and planning and change ahead, compliance has never been more important for retail suppliers.  A flexible and effective event notification processor to stay on top of supply chain events and issues in real time becomes a valuable tool. Such rules-based processing must be backed by comprehensive audits, reports, and analytics.  Such tools must be visible across the internal supply chain operation. Transaction transportation, transformation and integration tools must include analytics to ensure consistent business operations, keeping disparate teams in touch with the latest goings-on in the supply chain domain.

The Way Forward

Accepting resilience is just the first step. The path includes overcoming challenges like supply chain and labor shortages and success in resilience is achieved by combining five key elements:

• Centralized communication across multiple methods, formats, and platforms
• Flexible business rules, business rules management, and alerting.
• An adaptive common processing workflow that simplifies onboarding and processing
• Visibility, accountability, and adaptability
• Easy access to these key elements and in one place.

A resilient path will quickly deliver an elevated level of performance, particularly important as the retail industry begins to leave the COVID disruption behind and starts to engage with the new normal.