ITO EN is a multinational beverage company that specializes in green tea and is the largest green tea distributor in Japan. Established in 1966, the company markets packaged and ready-to-drink tea products, focusing on the distribution and sales of its products.
While the Great Disruption had a huge impact on health and daily lives, it also significantly influenced businesses. The largest business disruption in history left in its wake layers of adverse economic and supply chain conditions. Almost overnight, businesses the world over needed to ensure safety while simultaneously protecting their businesses and livelihoods, the latter of which remains under stress from residual disruption.
Businesses have been focusing on quick responses to mobility changes and handling crises, but now, supply chain leaders are shifting their attention to rebuilding for long-term success in the post-disruptive world. They are creating a solid foundation for recovery in the new normal.
The effects of supply chain disruptions have been keenly felt by everyone and by most accounts we are all players in a global supply chain whether directly involved in supply chain activities or not, and the impact of supply chain disruptions manifested in many different ways.
Manufacturing, for instance, is one of those industries, which faced maximum adversity from supply chain disruption . Even today, global manufacturers are facing increasing cost pressures due to shortages in the global workplace due to the initial pandemic outbreak, shutdowns, and reopening. At the same time, they are facing shortages of raw materials, ingredients, components, and packaging.
Excess demand as a result of the global supply chain disruption, continues to impact finished goods with some still hard to find, impacting costs further still. A recent study has revealed that the skills gap in US manufacturing will culminate in 2.1 million unfilled jobs by 2030 and cost the country a staggering $1 trillion. Shortages in the workforce and increasing demand are signs that the disruption exposed a fundamental flaw in the production methodologies that dominated the past 100+ years— lean manufacturing, a process founded in the production of interchangeable parts.
When batch production techniques went “The Toyota Way,” lean manufacturing moved from concept to production and on to rival to batch production methods of years past. The lean approach was well suited to a rapidly growing global economy by doing away with excess inventories and decreasing warehousing expense. It incentivized diversification and product innovation and boosted shareholder value.
Lean manufacturing rested on an assumption of a settled economy where irregular disruption is impossible, rules always fixed and the sun always shining. The technology evolution in the 90 years since the Japanese automaker decried batch production localized setbacks in lean supply chains kept lean technologies malleable. The unforeseen supply chain disruption caused an unparalleled interruption of markets, factories, and products. The mandated lockdowns added shipping times and created shortages in labor in all areas of production and transportation. The pursuit of success through “lean” coupled with an unprecedented disruption acutely hurt manufacturing businesses worldwide.
There was some realization of hope as restaurants started reopening gradually following the ‘Great Disruption’. Relaxed restrictions meant some businesses were able to restart their takeout business or convert dining services during continuing lockdowns. Following the disruption there was a slight upturn in some geographies, unfortunately for most of us, some of our favorite spots will never return.
Long-standing supply chain pressures continue to affect the recovery phase, like many recoveries, supply chain pressures affect manufacturers, dealers, and consumers. A Reuters report found as many as nine restaurant firms and fast-food chains, including Wendy’s, Subway, and Chipotle continue dealing with shortages of key ingredients from time to time. The ingredient shortage is indicative of the larger pressures inflicted by the disruption on global supply chains and particularly in transportation resulting in widespread product unavailability. In the absence of visibility and transparency across supply chains, industry insiders expected bottlenecks and shortages to last well into 2022, and they have.
In retail, e-commerce has become a rising star with few retailers immune to stock shortages, supply channel breakdowns, and dramatic changes in consumer behavior, there has been an unprecedented scramble to shore up web store integration. A dichotomy has been observed among retailers, the first group brings in supplies from a wider supplier base, whereas the second group has more specific product requirements, such as department stores, and thus, find it more difficult to move sourcing of supply. Initially coupled with varying degrees of lockdowns, the separation of the first and second type of e-commerce retail widened at first and became acute in fashion retailing where goods are contracted months ahead of time accounting for both changing styles and transportation.
During this period Macy’s reported a 14.5% drop in inventory from Q2 2019 due to difficulty obtaining products. The cost of shipping goods quickly became much more expensive, leading to conversion to air freight for luxury goods. Dollar Tree, a US-based discount variety chain found difficulties with freight expenses and supply chain shortages with $185-200 million in freight costs anticipated for the 2021 season even announcing a departure from the pricing model that made their name synonymous with their business strategy. Mitigation of such a variety of factors in a complex web of supply chain activities even now has been difficult and particularly so when coupled with razor-thin margins and a complicated supply chain.
What was once a routine, methodical industry has become chaotic; the supply chain disruption significantly affected transportation and logistics. Increased labor shortages and simultaneous increases in demand and fuel have driven transportation costs up significantly. Globalization has created a neatly demarcated system with production facilities on one side of the planet and consumers in developed markets on the other side. Transportation serves a key role particularly in western societies.
Shipping containers contribute to conundrum, with nearly 25 million in use worldwide, shippers and carriers have container availability and procurement written into their annual agreements, which have strict provisions for non-stop service and/or a minimum number of trips per week. Today, logistics managers negotiate for ship space in the spot market, where daily rates for containers are at the mercy of freight agents and carriers. Even within national borders, companies face hurdles in clearing houses and in dealing with excess demand. Legacy solutions designed to overcome these obstacles have failed to deliver relief.
A hybrid cloud architecture that ensures local systems can handle even the largest volumes of transactions per month
PartnerLinQ integrates seamlessly with legacy systems and Multiple Cloud architectures.
Real-time insights are key to deliver consistent value to consumer and partners at every touchpoint.
PartnerLinQ simplifies the partner on boarding process through its Common Processing Workflow; complemented by the Business Rule Manager, an entire migration process involving thousands of partners are regularly integrated in months and not years.
PartnerLinQ is a highly scalable GCP cloud-native multi-tenant multi-geography B2B API & EDI hyper-scalable high SaaS performance platform that integrates natively with partner ecosystem & e-commerce channels with native solution for meeting B2B API & EDI challenges. Reimagine control, visibility, and transparency across your global supply chain and e-commerce. Unify channels, boost loyalty, gain complete visibility, and accelerate order fulfillment. Manage global supply chains, material planning, package sourcing, and omnichannel retail, drive growth powered by cutting-edge technologies and unlock valuable insights with Visionet products.
Visionet creates value-driven digital transformation tools like PartnerLinQ that digitize business imperatives and scale the highest summits. Time-tested products for CPG & Retail, Apparel & Footwear, Banking & Financial Services, Insurance, Pharmaceutical, Food & Beverage, manufacturing & Distribution.
PartnerLinQ creates value-driven digital transformation that digitize business imperatives and scale the highest summits with time-tested products for CPG & Retail, Apparel & Footwear, Banking & Financial Services, Insurance, Pharmaceutical, Food & Beverage, manufacturing & distribution.
PartnerLinQ is the result of Visionet’s decades long industry expertise and technology leadership. Hosted on the Google Cloud Platform, PartnerLinQ is an innovative, process-centric, easy-to-use B2B API & EDI platform solution that enables API-led, cloud native integrations. A simplified B2B communication engine that includes EDI, AS2, SFTP and real-time APIs, PartnerLinQ is a fully integrated platform and easily handles both standard and proprietary file-based formats including custom integrations. PartnerLinQ is well suited for retail, e-commerce, wholesale, transportation, 3PL, as well as distribution, digital and analog partner ecosystems helping your team achieve operational efficiency and gain real-time visibility.
The PartnerLinQ & Visionet teams share more than 34 years of experience in providing industry-focused technology, consulting, and development of innovative solutions that drive global supply chain transformation from the factory floor to the consumer’s doorstep. They share vision and a technology practice that includes leveraging the Google Cloud Platform to build, test, deploy, and manage large-scale enterprise solutions for its clients so when the leadership set out to build PartnerLinQ, it made perfect sense to build, test, deploy, and manage the PartnerLinQ integration platform from within the Google Cloud Platform.
The global supply chains are becoming more volatile than ever. Customer expectations are shifting, triggering modern technology adoption for many enterprises. Difficulties in onboarding trading partners further add to the struggle. What are the possible types of EDI solutions to address the matter of exchanging EDI transactions holistically, and do these various types of EDI solutions include other things, such as different types of EDI Transactions?
An effective Electronic Data Interchange Solution simplifies the exchange of electronic documents among partners through system and app integrations and cultivates collaboration via EDI and non-EDI exchange. As a result, the solution packages and delivers visibility, control, and optimization. In simple terms, it’s a feature-packed solution that enables intelligent decision-making in real-time. While these EDI technology solutions are critical to driving tangible business outcomes, particularly in recent years, the decision process is complex at the same time. This is why parties investigating Electronic Data Interchange Solutions must have a relatively deep understanding of the different types of EDI solutions before investing.
The best way to develop a sound understanding is to start right from the beginning. EDI solution providers are organizations that offer EDI software and services to companies looking for data exchange services, in short, a solution to assist with the transportation, transformation, and integration of trade. EDI systems, from this perspective, help you seamlessly exchange business documents between your partners by leveraging an EDI solution which could be on-premises or cloud-based. Some are provided as managed, while others are self-service. The solution ensures completeness, data validity, and security.
Before we proceed, it is critical to understand the types of EDI solution providers in the market so that you can identify the best electronic data interchange system.
There are five types of EDI solution providers offering one or more types of EDI solutions. In addition to services, they also differ in terms of industries and the business size they cater to. Take a look at these to identify which type will work best for your enterprise.
An EDI broker typically provides a comprehensive set of EDI solutions. They offer value-added network (VAN) connections and, at the same time, help companies connect to particular trading partners or networks. EDI brokers typically do not have their own network; instead, they serve in the capacity of an outsourced EDI staff, typically focusing on one or several industries. They provide everything from data entry to data translation services, ensuring that your EDI documents are transformed from your core systems to that of your partners while adhering to customer requirements and guidelines for various standards.
An EDI broker ensures that any company and startup, in particular, can easily share EDI documents with their partners without investing a great deal or compromising security. EDI brokers most often assist when a trading partner lacks EDI software of their own, and a few EDI brokers even support non-EDI formats. EDI brokers are typically engaged with the market where revenue is at the lower end of the industry spectrum and are ideal for small companies and startups. Eventually, these users reach a point where the brokered solution can no longer serve their needs. If your business involves complex integrations hybrid EDI scenarios, EDI brokers may fit your business. If your business is already involved with a brokered type of EDI solution and you are not getting the needed services, you may have outgrown your present solution.
Fully Managed service providers offer end-to-end EDI software and/or services just beyond the scope of an EDI broker. They may offer software or cloud-based services and help you translate EDI messages in multiple formats and transform and transfer your data. Their services may be an overreach for some as they are also involved in partner mapping, ERP integration, error handling, and resolutions.
If you are looking to outsource your entire EDI function and invest your resources in other tasks, this might be a suitable choice for you. If you want to invest in EDI, EDI talent, and do some things yourself, while these service providers may help you achieve your goals, they can also inhibit your growth. While fully managed services work well for many SMEs (Small to medium enterprises), some of the drawbacks of a fully managed service include limited control and visibility. This can lead to unexpected costs and challenges to upgrading to a new ERP, MRP, CRM, WMS, CMS, or TMS.
VAN providers have been around since the inception of EDI. VANs provide secure, outsourced networks that connect organizations with their trading partners across the globe. A value-added network (VAN) can help you securely send and share data with your partners and provide an outsourced network enabling seamless connections between global trading partners. Large enterprises can leverage this type of network to securely transmit documents from their EDI mailbox to a particular trading partner’s EDI mailbox through a service like a post office, but electronically. By enabling a secure network, they simplify communication between cloud-based EDI providers or internal networks using pre-connected connections with trading partners.
Some EDI VAN providers also offer supplemental services like data backup and recovery, document mapping, compliance, and performance tracking, and have grown largely through acquisition. If your partners are spread across the globe, and you lack needed network capabilities, a VAN service may be helpful to your business. However, VANs were initially developed for large companies and may be costly if your data exchange volume is high or may cause difficulties if your partner’s messaging format varies from yours. While VANs have long claimed to have a competitive advantage by way of their networks, the supply chain today is full of complexities, something that cannot possibly be resolved by way of a single network.
Breaking away from the traditional VAN providers are the AS2 Providers. EDI AS2 (Applicability Statement 2) providers allow for the secure transmission of various types of data, such as EDI and XML, over the internet using HTTP and TCP/IP. AS2 can also be used to transmit images and complete PDF documents, something a traditional VAN is unprepared to do. Among these variations today associated with conventional EDI, these AS2 services are widely used to ensure seamless integration with trading partners, allowing you to handle any file format.
AS2 providers are typically an addition to a VAN, managed service provider, or brokered EDI relationship. AS2 services require message disposition/delivery notifications that acknowledge the reception after the electronic message (document or data) transmits to the sender via AS2 protocol. One of the stated benefits of using AS2 over FTP is the message delivery notification or MDN. Although some may argue that the MDN replaces the Functional Acknowledgement (997), the message delivery notification (MDN) used in AS2 only indicates a message received. In contrast, the Functional Acknowledgement (997) also confirms the delivery of a document, any formatting errors, or data loss.
Enterprises can leverage MDNs using in-house IT resources or through a cloud-based vendor to determine if a partner is struggling to keep up with transaction volumes and adjust accordingly. If you are looking for an EDI solution that ensures an end-to-end process and helps you securely send unlimited data while being kind to your partners and easy on your pockets, AS2 has proven to be a worthwhile investment.
A complete EDI solution/provider is the type of EDI solution provider that develops, implements and maintains EDI software for your business and businesses like yours. This is the type of EDI solution capable of bringing to bear many or all of the solutions described above by catering to your core business and enabling seamless connectivity visibility, onboarding, and training. A type of EDI solution that provides an EDI platform, EDI solutions, connectivity and interoperability by delivering, for example, a VAN and an AS2 solution from within the core of the product or platform.
Enterprises employing such EDI tools can use their own EDI experts to manage day-to-day activities efficiently. Even activities such as error tracking, handling, and alerting can also be automated with a complete EDI solution. This EDI solution considers integration with one or more platforms or systems, once relegated to custom code as ‘out of the box’, in other words, included with the platform. This EDI solution provider also tends to keep their solutions up to date and improve upon them by regularly updating these platforms, their customers’ instances and keeping their users informed.
Complete EDI Solutions/Providers also include and deliver training to ensure that your EDI experts stay current with the latest technologies and can use them to deliver critical or time-sensitive transactions across your partners and networks efficiently and without errors. If you are looking for or are expecting to have or maintain complete control and visibility over your entire set of B2B, B2C messaging and/or your API/EDI practice, then a Complete EDI Solution/Provider might be a good fit for you.
PartnerLinQ is an innovative, cloud-native platform that delivers supply chain visibility and resilience by simplifying trading partner connectivity and interoperability. PartnerLinQ’s native app ecosystem adds business context to the traditional integration, minimizing disruption by increasing set-up velocity and improving implementation speed resulting in overall efficiency gains between 30 and 500%.
PartnerLinQ comes completely preconfigured and installed with capabilities for intelligent hyper-automation, multi-channel integration, and real-time analytics while allowing your team to take control if that’s what they want to do. It seamlessly connects multi-tier supply chain networks, channels, and marketplaces with your core ERP, MRP, CRM, WMS, CMS, or TMS, delivering unified connectivity to a global client base. PartnerLinQ connects with more than 77 Commerce Platforms, Market Places, B2B Portals, Social Channels, enterprise-level systems and shipping solutions today, so you are ready for today and the future.
PartnerLinQ simplifies the partner onboarding process through its Common Processing Workflow. Complemented by the Business Rule Manager, an entire migration process involving more than 1,000 partners and customers can be completed in weeks rather than months or years.
The PartnerLinQ platform scales automatically from transactions number in the hundreds to more than 60 million transactions. It is available in PartnerLinQ’s Azure-based hybrid cloud architecture and in the Google Cloud Platform, managing more than 8,000,000 transactions per day – nearly twice any required capacity.
It integrates seamlessly with your core ERP, MRP, CRM, WMS, CMS, TMS, or legacy systems, as well as Commerce Platforms, Market Places, B2B Portals, Social Channels, enterprise-level systems and shipping solutions to ensure that you are better positioned to drive even greater efficiencies with cooperative technologies, that provide real-time updates and actionable insights.
Real-time insights are critical for today’s supply chain executives, and PartnerLinQ delivers consistent customer value at every touchpoint. PartnerLinQ’s biggest success comes with its ability to turn falling service ratings into top scores with the biggest clients by providing greater visibility into the operations and the ability to consistently deliver on service-level commitments.
For more information, visit our website.
Many businesses struggle to take their data management and exchange processes to the next level. They may be using an outdated Electronic Data Interchange (EDI) solution, or they may not be using EDI at all.
If your business needs better data management, you may want to consider finding an EDI service provider. Here is an introduction to EDI and 10 considerations when looking for EDI service providers in 2023.
In an increasingly digitized world, businesses must also change how they operate. Many companies are now turning to EDI to manage their workflows better.
According to statistics, the global EDI software market size is estimated to reach a whopping $4.04 billion by 2029, compared to $1.88 billion in 2022.
EDI is the electronic interchange of business information following a standard format. It’s generally used to streamline transactions between companies. This process was once done using paper documents that had to be mailed back and forth, however, EDI now enables businesses to exchange data electronically and quickly.
While EDI refers to the process of electronically exchanging business data in a pre-defined format between systems, non-EDI is the traditional way of exchanging information without any pre-defined format. This would include using paper documents or even emailing attachments back and forth. Non-EDI can be very timeconsuming and expensive due to mailing costs. Non-EDI formats can include: Fixed length flat files, Variable length flat files, Binary files, to name a few.
EDI can be powerful to the business supply chain, automating and speeding up processes that would traditionally be done manually or through ineffective processes. Various organizations, including retailers, manufacturers, and distributors, can use EDI software to automate processes and improve data accuracy. It can maximize efficiency, improve overall experience, minimize errors throughout the supply chain, and provide the following key benefits:
To ensure your business is ready for the new year, you’ll want an efficient and reliable EDI service provider. Here are a few considerations to keep in mind when selecting one:
A good place to start is to make sure the provider can integrate with all the software you’re using. Finding an EDI service provider that uses an Application Programming Interface (API) for integration is recommended to make it easier to connect with your existing systems.
Integrated solutions are important because they can automate processes and make it easier to manage data.
Your EDI provider should not be specific to any one industry. This is because your business might branch out into new markets and you don’t want to change providers. An agnostic provider will also be able to give you a more objective perspective on how best to use EDI in your business and cater to your unique needs.
There are three main deployment models for EDI: on-premise, cloud-based, and hybrid. On-premise means the EDI software is installed and managed on your company’s servers. Cloud-based solutions are hosted by the provider and accessed through the internet.
Hybrid deployments use a combination of both on-premise and cloud-based resources. The best option for you will depend on your company’s size and needs, budget, and IT infrastructure.
Time to implementation is important, as you don’t want your business to be disrupted for too long. A good provider can give you a timeline for implementation and stick to it. As EDI can be difficult to set up, it’s important to ensure your provider has a good track record with other clients.
You should ensure that the provider you choose has a good understanding of your industry and your company’s specific needs. This way, they can help you select the best EDI software for your business and ensure a smooth transition to using it.
For example, your provider should be familiar with HIPAA compliance if you’re in the healthcare industry. Or, if you’re in the retail industry, your provider should know about EDI for e-commerce.
You’ll also want to make sure that your provider has a good understanding of the technology you’re using. They should be able to support you and help you troubleshoot any issues you may have.
Additionally, they should be up-to-date on the latest EDI software and standards so that you can be confident your business is using the best possible solution.
EDI data is often sensitive, so it’s important to ensure that your provider has a secure platform. Also, 80% of all cyber breaches happen in the supply chain, and 72% of companies don’t have full visibility into their supply chains. The platform should comply with industry security standards like HIPAA and PCI DSS.
One of the most important things to consider when choosing an EDI service provider is whether or not their solution is user-friendly. After all, you don’t want your employees to waste time figuring out how to use the software.
A good EDI service provider will offer a solution that is easy to use and comes with training and support so your employees can be up and running quickly.
As your business grows, you’ll want an EDI solution that can scale with you. A good EDI provider will offer a scalable solution so that you can add on features and functionality as needed. This way, you won’t have to switch providers down the road when your business expands.
Finally, select an EDI service provider with a good reputation. You can check online reviews and talk to other businesses in your industry to see what they recommend. Additionally, you’ll want to ensure the provider offers good customer support if you have any problems using their software.
As you browse EDI service providers that can offer all of these things, you’ll want to keep PartnerLinQ in mind. We’re a leading provider of EDI solutions and have over 25 years of experience helping businesses with their data exchange needs. With PartnerLinQ, our digital platform for communication with EDI and non-EDI partners, you can take full control of your supply chain.
If you’re ready to take your business to the next level, request a demo today and learn more about PartnerLinQ and how it can help you transform your supply chain ecosystem.
The client has been at the pinnacle of fresh baking – fostering connections and community for over two centuries. Descended from the first food company founded in New England in 1790. They follow responsible sourcing guidelines and have a “never bleached” guarantee on all of their products. The employee-owned business works closely with farmers, millers, and suppliers in a continued commitment to sustain, preserve, and improve a business founded more than 230 years ago – a task made easy with the right partners.
Our client is a leading secure storage firm and an industry leader with excellent products. The organization faced the challenge of optimizing its processes with the need for automation and visibility.
The post disruption New Normal brings with it valuable lessons as we begin the new year. The importance of flexibility, visibility, velocity, and resilience are among those lessons and while many faced a fluid and unexpected path, most did emerge with a clearer understanding of what to expect over the next few years and how to overcome obstacles.
At PartnerLinQ we believe that resilience is a key to continued success in the New Normal. Flexibility, visibility, and velocity are the pieces that combine to build that resilience.
Before the disruptions of the last few years, flexibility, visibility, and velocity in supply chain was treated as optional, often provided by way of ‘add-on’ or ‘value- add’ services which is not quite good enough anymore.
Today’s emergent iPaaS and SaaS solutions are designed to meet evolving integration needs by providing API connections and transformations in easy to consume, point and click modules that connect one system to another in a SaaS environment. In short, this enables interoperability between systems quickly.
PartnerLinQ is not unlike many of the iPaaS, Cloud, and SaaS solutions built for the cloud and ease of use; but it is the Native Apps built to provide the key supply chain context to these integrations that takes this to the next level where the solution not only connects to your supply chain but also provides the visibility and velocity of implementation required to ensure that your supply chain is resilient as well.
While many of our competitors1 continue to sell the “competitive advantage” of value-added networks, the concept of the network has shifted significantly. With PartnerLinQ, YOU own your network.
PartnerLinQ’s App extensible platform helps you connect with your supply chain quickly and easily, which translates into a significantly better ROI and a real competitive advantage.2
PartnerLinQ’s apps can be added to your PartnerLinQ subscription by a simple click of a button delivering instant value to your existing connection.
Here are some of the key Business Process Apps that are available:
The Order to Cash App provides visibility into the Order to Cash process for both B2B and D2C business. This app gives you real time insights into your business in terms of value delivered and bottlenecks, allowing you to optimize the experience for your customers.
Procure to Pay works the same way through the PartnerLinQ Platform App, integrating your system and ensuring that your business, systems, and team are resilient, and now have a digitized, automated procure-to-pay process. Installed, configured, and activated within minutes by our team or yours, your team can easily manage buys, approvals, payments, suppliers and supply chain visibility and compliance on a global scale and in real time.
We’ve made processing inbound invoices simple with prebuilt integrations to more than 70 ERP, TMS, WMS systems. Robotic Process Automation also ensures that your team can convert your manual invoice processes into electronic transactions at the “Speed of Business.”
PartnerLinQ’s extensible platform with native applications E-commerce – Order Management app unlocks real-time interactive shopping experiences by allowing seamless visibility to your products and inventory to boost online sales and increase customer engagement. Run your eCommerce business from the desktop, delivered your way, according to your schedule, providing flexibility, visibility, and velocity in a nimble, scalable platform
Drop Shipment through the PartnerLinQ Platform App provides a seamless experience for Cross-Dock, Direct to Consumer and/or drop-ship environments.
The PartnerLinQ Drop Shipment App provides for the ability to onboard and connect with your drop ship partners and work with their catalogs in a seamless way, providing express distribution and or delivery requirements for your location and for your partners. The app includes detailed specifications for electronics, food service, and drug supply chains with precise traceability requirements without the need for yet another project.
The PartnerLinQ App makes freight integration effortless by connecting with the Top TL, LTL, Intermodal, logistics and Third-Party operators through the Platform. Tenders and responses are the lifeblood of the supply chain. Ensuring the right goods reach the right place at the right time is critical to supply chains in the New Normal. When it comes to deep freight integration, PartnerLinQ is ready and connects with more than 1,000 Land, Sea, and Air freight operators, handlers, and carriers, all available through our extensible platform with native applications.
Instant Ocean makes Land, Sea, and Air Visibility possible, and PartnerLinQ makes it happen. Your Port – Your Container, Trans-Atlantic, Trans-Pacific and everywhere in between. Our support team will be there, if needed, to ensure that 100% of your freight shipments are tracked from your ERP to destination with shipment status updates by way of email messages or infinitely scalable reporting.
Returns Management, a feature often overlooked by our competitors, is also available. The PartnerLinQ Platform App provides a seamless experience for managing any type of returns including the Returns ASN for the cosmetics industry (RASN).
Drug supply chains are also enabled through the PartnerLinQ App whether you are ready to leverage EPCIS or not, and the GS1 Verification Messaging Standard is available from within PartnerLinQ.
Returns can be configured for delivery to your warehouse or a third party and, if needed, verification or validation is available to PartnerLinQ subscribers in just a few clicks.
[1] Are Value-Added Networks the Way to go for B2B Communication?
On a warm morning in Jackson Hole, Wyoming, at a symposium in 2005 the Chief Economist and Director of Research at the International Monetary Fund (IMF) made the following statement…
“While the techniques and instruments to absorb fluctuations have improved, there is uncertainty about how they will perform in a serious downturn.”
The speaker was Ragham Rajan and while he was widely ridiculed at the time, his speech would prove to be prophetic. The 2007-08 financial crisis to follow occurred because market changes and advancements were concentrating risk despite appearing to diversify risk.
The world is witnessing an unprecedented level of disruption beginning with COVID-19, followed by supply chain issues, and a growing disruption within the labor market. The Bureau of Labor Statistics reported the flight of workers from the hospitality industry in September, with a reported 863,000 leaving their positions, fully 6.6% of the hospitality workforce. Across the world we see acute shortages for commodities, including computer chips, furniture, and mobile devices among them. Fortunately, there are no nationwide shortages of food. Although in some cases we might have certain foods with low inventory, food production and manufacturing are widely dispersed in North America. Global Industrialization is suffering, and many manufacturers in the US are reporting a wait of more than 90 days to procure materials and assemble parts to make their products.
Beyond the supply chain shortages and bottlenecks there are multiple causes for disruption. The emerging cause can be attributed to a shortage of labor, especially truck drivers, which has stalled production operations across plants, distribution points, and delivery centers. Despite rising unemployment, the gap between labor and unfilled positions is increasing.
With global production chains divided into specialized links over many decades, different industries have become inextricably connected over a period of time. Supply shocks have spread across unlikely industries, such as automobiles and semiconductors, or food and fertilizer.
Perhaps an even more visible cause for disruption lies in oversea shipping. The port crisis in the US has received global attention over the last year due to the immense buildup of ships and the never-ending influx of cargo. What supply chain professionals initially viewed as temporary is now threatening to change global shipping infrastructures from the size of ships to business practices, which relied on speed rather than on efficiency, availability, or visibility. Container ships are now circling ports and remaining at sea for longer periods increasing costs. Sea containers cost more to ship, resulting in exorbitant prices, and the accumulation of goods at shipyards, rail yards and warehouses, a direct result of the aforementioned labor shortage, dominated by a shortage of truck drivers.
Attending a supply chain conference last week for the first time in more than 18 months, I had an opportunity to listen to several speakers. One by one each delivered his or her view of what happens next, after the great disruption.
One speaker stated simply, “Supply chain is sexy again” and that caught my attention, for starters, I would agree. Having been largely automated and then ignored, the supply chain is again making news and having work in the supply chain for many years, there is more than a passing interest from John Q. Public on Supply chain matters. The speaker went on to talk about a financial newspaper with wide distribution. The paper, the speaker continued, published a mere handful of supply chain articles each month while in recent months, that handful had exploded to several articles every day. The articles, looking more critically now, are well beyond a single new outlet and appear to have a wide array of supply chain perspectives. Reflections of the articles range in impact from the DOW to the NASDAQ and from Retail to CPG and from staples to emerging technologies and in the virtual world these articles are boundless, including this one, which brings us to the following observation.
The string of supply chain disruption following the pandemic has resulted in the biggest stress test for supply chain leaders the world over, retail executives in North America anticipate issues to last beyond 2022. What appeared at first to be temporary has now turned into a series of long-lasting setbacks, some perhaps resulting in a permanent state of disruption in some industries. Considering the nearly two years since the onset, when and how these disruptions will end remain a matter of conjecture. The answers are not to be found, not in anyone’s tea leaves, not yet.
In order to future-proof, supply chain leaders are facing factors of change that have not been previously considered or discussed, solutions from worker migration to flexible labor practices and the movement of sourcing to new sourcing centers in emerging markets or those which can be more closely controlled or deliver an environmentally neutral position. The solution is in resolving multiple issues in the supply chain as it did way back when plastic hangers seemingly changed to black overnight.
Renewing the approach to transparency and visibility across the supply chain is critical in light of the uncertain future in this period of the Great Disruption, now clearly extended, with no end in sight. Increased transparency can better prepare stakeholders to deal with changing regulatory, environmental or compliance requirements while solving supply chain dilemmas. Visibility, through better partner communication, is becoming increasingly important to supply chain leaders that I spoke with at the conference. The importance of end-to-end communication with suppliers and partners across the trading network from their perspective cannot be overstated. Through the right technology, organizations can ensure that the appropriate information is collected, stored, and disseminated, and when partners are onboarded quickly to meet these unexpected scenarios, the results are a positive impact on business and on other concerns.
The PartnerLinQ advantage is its hybrid cloud architecture and easy partner onboarding, PartnerLinQ delivers a smarter B2B/B2C Integration platform with automated End-to-End Workflows and includes business rules for omnichannel integration.
PartnerLinQ’s unique approach to supply chain can help your organization communicate with your partners rapidly, ensuring end-to-end digital connectivity across all functional areas and through a centralized visibility platform.
PartnerLinQ zeroes in on issues, tracks them, and provides detailed analysis of all of your partners, including all of their inbound and outbound transactions and can generate alerts for specific partner events, delivering the insight your users need to address supply chain issues immediately.
Scan2EDI converts your manual process into electronic transactions using robotic process automation, optical character recognition, document management software, business process outsourcing, and artificial intelligence. Scan2EDI offers application integration advantages including PartnerLinQ’s ERP Integration Framework.
Instant Ocean Visibility provides container status at your fingertips. Integrated, automated, and reliable, your port – your container, Instant Ocean Visibility removes human intervention from container tracking, eliminates endless web searches, eliminates phone calls & email and eliminates voice messages and call backs.
Take control of your supply chain in the present and forge a new one for the future with PartnerLinQ. Talk with our experts to learn more.
By Kevin Balentine, PartnerLinQ
The global marketplace today can perhaps be described as volatile. Prices are on the rise, shortages are popping up unexpectedly and in unexpected places. Many major retail grocers are expecting center store sales to increases, an indication of things to come.
While supply chains have become more extensive and interconnected, they have also shown unprecedented instability in the face of disruption. In the wake of COVID-19, the fragile stability of lean supply chains found difficulty in recovering quickly in the face of disruption. What has emerged is a succession of supply side ripples across multiple industries. The ripples collide until at last they reach the end of the line and, similar to the domino effect, as one chain ends another begins in sequence. Many of the assumptions upon which the lean manufacturing model was created, were undone by market and environment variables that emerged during the onset of the COVID disruption.
Organizations are beginning to accept a pretense of recovery amid a truly formidable challenge of accelerated customer demand and labor shortages, and while research indicates that retail sales can grow by as much as 10.5% to 13.5% to generate more than USD 4.4 trillion in this year, there are concerns. Having undergone unprecedented and unwelcome change throughout the past year, suppliers require stability and flexibility to tackle the surging demand. Resisting instability forms the key priority for retail suppliers, which brings focus to resilience.
21% That’s the number of respondents in a recent Gartner survey who affirmed that they have a resilient network at present. Giving context to the figure, resilience implies elevated visibility, persistent velocity in moving product from source to destination while avoiding supply chain constraints. In this current moment of volatility in the market, it is imperative for retail suppliers and retail enterprises to increase their supply chain resilience.
Becoming more resilient is no longer a luxury for supply chain leaders. The long-standing tradition of lean manufacturing and its entrenched philosophy will be the challenge to overcome. Supply chains need to be efficient as well as resilient, and practices such as redundant supply chain operations, alternative factories, and ample safety stock need to be developed in parallel with productivity and performance improvements. Supply chains also need to maintain compliance substituting lesser performing partners for those more suited following the COVID disruption. The widespread disruptions affected supply chain monitoring and audit and while enforcement may have been relaxed, performance improvements can only be brought about by effective monitoring and accounting. In order to holistically build a resilient supply chain network, retail suppliers need specific data elements to be incorporated into their supply chain and a robust solution methodology which combines five important elements is key.
A surefire approach to building supply chain resilience in retail is ensuring anytime, anyone, anywhere communication, systems need to be ‘access anywhere’ supportive of SSO (Single Sign on) and active directory. Manual partner-to-partner communication requires a lot of paperwork and must be reduced in light of staffing shortages. Manual communication methodologies lead to errors and errors mean more human intervention. Automatic and secure document flows compatible with multiple enterprise level system and capable of a variety of data interchange formats and in real time delivers resilience.
A significant aspect of resilience is ironing out friction within the network. A resilient supply chain must be flexible and able to fix critical issues with the least amount of effort. ‘Fix-on-the-fly’ functionality reducing human interaction increases flexibility. An efficient business rule manager is key to incorporate such flexibility. Reusable business rules ensure seamless partner onboarding and transaction integration. Reusable sets of business rules allow for the conservation of scarce technical resources and ease of use. The addition of reusable rules to rule sets to overcome existing issues, and proactive alerting based on business rules means time to make a correction where and when necessary. Change, through a business rules engine can be automated and in real time. Audit functions mean changes can be rolled out, and rolled back if that become necessary.
Perhaps the greatest lesson that the past year has taught suppliers in retail has been the importance of adaptation. The transition to digital and the prominence of ecommerce platforms has been well documented in the retail industry. An omnichannel strategy covers all potential channels for distribution and sales. An omnichannel strategy makes sense amid market disruptions such as we’ve seen this past year and a half. An omnichannel strategy means demand can be met with convenience and speed. While a stand-alone omnichannel strategy as a solution is one way to meet demand, leveraging a common process workflow to bring transactions in or out of the enterprise the same way every time means an increased ability to create multiple trading relationships and do so quickly. By eliminating the need for additional support or maintenance, a common process workflow takes partner on boarding to a new level while increasing the utility of business rules reduces the dependencies on map and mapping activities. Combining centralized B2B communication with such a workflow results in a highly independent system in which transactions and business processes are handled automatically, accounting for connection changes, partner onboarding, acquisitions, mergers and complete enterprise migration without adding disruption.
With much of the COVID disruption behind, and planning and change ahead, compliance has never been more important for retail suppliers. A flexible and effective event notification processor to stay on top of supply chain events and issues in real time becomes a valuable tool. Such rules-based processing must be backed by comprehensive audits, reports, and analytics. Such tools must be visible across the internal supply chain operation. Transaction transportation, transformation and integration tools must include analytics to ensure consistent business operations, keeping disparate teams in touch with the latest goings-on in the supply chain domain.
Accepting resilience is just the first step. The path includes overcoming challenges like supply chain and labor shortages and success in resilience is achieved by combining five key elements:
A resilient path will quickly deliver an elevated level of performance, particularly important as the retail industry begins to leave the COVID disruption behind and starts to engage with the new normal.
While the number and complexity of supply chain initiatives seem to grow season after season, a few remain on the top of such initiatives. A combined study of supply chain leaders completed by Bain & Company and Microsoft identified digital agility and resilience as top priorities in their choice of supply chain software. The study also indicated that many supply chain senior executives, who once viewed their supply chain as a “cost center,” now see them as a “strategic capability.”
What the study appears to indicate are a number of strategic areas for future-proof investment, the ability to generate granular data sets to enable in-depth visibility and provide actionable insights, and of course, an omnichannel strategy that ensures consistent customer experiences across websites, mobile apps, social media accounts, and brick-and-mortar stores.
Granular data, in-depth visibility, and actionable insights naturally come together conversationally when we begin to reconstruct business strategies, post COVID-19. Solutions that store transactional details provide granular data sets, which then provide much needed visibility that generates insights across partners, customers, and channels.
When an omnichannel strategy exists, the combined insight provided by solutions that store transactional details allows for advanced customer segmentation, empowering companies to build more detailed, customized experiences based on the needs of the partner, customer, or channel populations and experiences. No wonder then that the most successful brands are looking to harness intelligent technologies to adapt to fast-evolving consumer demands and market challenges.
While some may believe a lack of resources or investment opportunities are inhibiting the next steps, supply chain leaders have begun to realize they need to proactively seek resources or opportunities, anticipate supply-side change, and be somewhat agile themselves in order to make decisions that increase sales avenues and address customer needs.
The market is full of options and today’s customers have an abundance of choices, many of which are just a few clicks away. Working from home has greatly reduced travel times to and from work. It follows that the general population can spend more time on experiences that engage them personally and, according to a recent survey, 75% of millennials value experiences over things.
Experience, or more specifically, a positive experience, is derived from the utility offered and a utility that offers easy access to goods and services is more preferable to price. The outcome of this level of business-critical thinking suggests that it has become imperative that brands begin to understand evolving customer desires and delivery experiences that delight, which brings us back to strategic areas for future-proof investment.
Combining strategy and future-proof investment together ensures that the customer is at the center of supply chain planning. Only those organizations that have an in-depth connection with their customers can monitor their behavior, analyze trends, and select the right channel to maximize customer reach and engagement. Sellers must ensure that products and services are available to their targeted buyers and on all channels.
Businesses with an omnichannel presence enjoy 90% higher customer retention over those that do not. Adding availability and convenience by way of an omnichannel strategy ensures consumers can switch between devices and screens to complete a task. Creating digital for targeted buyers on all channels, generating granular data sets to enable in-depth visibility, and providing actionable insights brings it all together.
Cross-channel insight is not likely to be found across multiple integrations or within a
“black box” infrastructure that is several decades old. Modern organizations need modern integrated platforms that work with smart solutions and intelligent interfaces. Many modern organizations are now enhancing their processes with intelligent autonomous systems powered by digital innovations like the Internet of things (IoT), artificial intelligence (AI), and machine learning (ML) to design a truly customer-centric supply chain.
Modern integrated platforms are AI/ML-enabled, can gather data from touchpoints across channels and partners, and deploy advanced data analytics that help analyze the information to find inefficiencies and potential ways of improvement. Such data-driven approaches help supply chain leaders forecast demand, get real-time updates across the network, and track product movement from factories to the shopping floor.
Using the business needs and supply chain challenges described in this paper, we have identified five ways to introduce IoT, AI, and ML into supply chain initiatives to help companies select the most optimized integration channel and ensure uninterrupted delivery to maximize revenue generation:
Market research has shown that digital tools can automate 80-90% of supply chain planning, and digital technologies such as AI can reduce inventory by up to 75%. In order to achieve a fully AI-powered supply chain, they will need a holistic view of all operations including application integration, along with an understanding of their business goals.
Smart solutions with intelligent interfaces deliver granular data and AI-powered platforms close the gap between channel performance and desired business outcomes. An optimized solution, one without human intervention, produces a self-driving supply chain. Such a supply chain reduces delays, costs, and losses in revenue, and delivers precision to a well-defined channel strategy.
PartnerLinQ is an innovative, process-centric, easy-to-use integration platform that enables API-led, cloud-native integrations. It easily handles both standard and proprietary file-based formats, including custom integrations. The solution is well suited for retail, e-commerce, wholesale, transportation, 3PL, as well as distribution, digital, and analog partner extensible platform. It helps your team achieve operational efficiency and gain real-time visibility.
PartnerLinQ was designed and developed by a team with more than 25 years of deep integration experience. The PartnerLinQ team has been providing industry-focused leadership in technology and consulting and in the development of innovative solutions that drive global supply chain transformation from the factory floor to the consumer’s doorstep. PartnerLinQ integrates natively with Microsoft Dynamics 365, while also providing robust support for more than 70 ERP systems and ecommerce platforms. PartnerLinQ is a completely integrated solution that consigns big VAN and iPaaS solutions to the past. PartnerLinQ is a modern platform with the technology of tomorrow, providing enterprise connectivity at the speed of business today.